Overview of the Logistics Chain with a Focus on Last Mile Delivery The logistics chain is a wide and complex network of individuals, companies, and various activities that together have an important responsibility: providing and delivering products or services to the end consumer. The logistics industry is a dynamic and evolving industry that is always faced with new challenges and opportunities. In this context, the emergence of new technological solutions, the entry of new players into the market, and changing customer expectations have given a new face to this industry. In the next three to five years, we will witness an increase in the adaptation of digital technologies that help improve human decision-making. Reliance on outdated systems causes significant disruption in today's data-driven commercial environment. Poor warehouse and inventory management, shipping planning, lack of real-time tracking, lack of transparency in operations, and failure to meet customer expectations are some of the classic problems that organizations face due to a lack of reliance on technology